
2024 to present
PLAY Barbados
Customer support, finance reconciliation, and purchasing automation for a two-location gaming retailer in Barbados.
Support, reconciliation, and purchasing for two stores were spread across WhatsApp, a POS, and spreadsheets. They now run as one automated system in daily production.
- Customer support answered automatically, with handoff to staff when needed
- Daily finance reconciliation replaced a manual process
- Purchase orders now created automatically
- Python
- LangChain
- LangGraph
- LangSmith
- Claude
- Grok
- WhatsApp Business API
- Lightspeed POS
- Counterpoint (MSSQL)
- Google Sheets API
- Slack
- Telegram






